Phil Post mini rant

yesterday I saw a Phil Post "claim stub" with my name on it, inserted through our closed door. Apparently someone sent me a parcel which can't be delivered straight to our house (is that the normal process?), or which was sent while I was sleeping and no one else was at home. Anyway, I know I'll go through some hassles knowing past testimonies about post offices and customs, so I promised myself not to blog anything about it. I'll get the parcel. period.

BUT I CAN'T HELP IT: So there was I at 2nd floor of Alabang Public Market to get my parcel. I went to window 7 with my ID and Php 35 (oh btw, what was the fee for???), then an old lady processed my parcel. thank God there was no queue! but it took 5 minutes for her to read my stub, 5 minutes to give the change, 5 minutes to give the receipt. That was all tolerable, until she got back after another 5 minutes from the shelves area, holding nothing, then said "miss may nag claim na pala nung package, ibabalik ko nalang yung bayad nyo na P35".

(MY JAW DROPPED. I can't believe it, the hassle I've dreaded started to creep in! and in my head: "GANON LANG? AREN'T YOU GOING TO INVESTIGATE AT LEAST WHY I HAVE A CLAIM STUB AND WHY SOMEONE ELSE CLAIMED MY PACKAGE?") So, I said "Miss, panu nangyari yun, may claim stub ako e." she said nothing and continued re-gathering P5 coins for my refund. So I interrupted "Miss, paki double check. ang recipient e LEDA CABRERA. shelf #385. baka ibang shelf tiningnan mo". (ayos ba, I knew which shelf! that wasn't my job! good I read that before giving the stub! haha!)

Thank God she listened this time, then realized "ay oo nga, AILEEN [somethingsomething] pala tong tinitingnan ko... sorry a, kukunin ko ulit. ito ngapala yung receiving logs (hands me a thick log book), paki sign nalang". Annoyed, I replied "PAG NAKUHA KO NA YUNG PACKAGE, SAKA KO PIPIRMAHAN YAN." waaah! sorry umakyat na bitchness level ko!

Then finally, she handed me my parcel. I signed the log book, then left. WHEW I'm glad everything's done! but really, that kind of service still frustrates me a bit (a bit. kase nag sorry naman sha. hehe). Yeah, in the end I got what I wanted but WHAT IF someone else experiences the same thing? someone not too vocal I mean. the customer will be shooed away with no logical explanation? the parcel will be there for 30 days and will be sent back to the sender? just because some disorganized lady can't double check her work? because "someone else already claimed the parcel even though someone here HAS the claim stub"? UGH.

I won't write more on how one should deal with this or how Phil Post can improve. These stuff happen in the Phils EVERYDAY, it's been like this since 19-kopong kopong, till forever. In fact I anticipated it, right? I just have to rant and let things out. There, I'm soooo done with my negative morning aura!

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Anyway, I'm now holding my parcel. FINALLY! and it turns out to be an early birthday gift from someone. woooooowwww super pampalubag loob! and this deserves a separate "positive" post :)